TRAMMELL CROW COMPANY

Dear Moe:

Please let me take this opportunity to thank you for introducing us to the Star System Products to maintain the marble floors at the Texas Medical Association Building.

As you know, we experienced significant damage to the marble floor just following installation, and we were not optimistic about its restoration. After a year of using the Star System Products, however, we have been amazed at the results and the finish we have been able to achieve. In addition, your continued follow up and support in training our janitorial contractor on the proper use of the products has been most appreciated.

Thank you again for steering us in the right direction. You have offered us a valued product and service, which I feel confident we will utilize for many years to come. Should you have any potential customers which require references, please feel free to have them contact me, and I will be happy to offer testimonial as to the results.

Sincerely,

TRAMMELL CROW COMPANY

Lisa Jones

Property Manager